Returns & Exchanges

At Joe’s Kansas City Bar-B-Que, we take pride in the quality of our world-famous meats and sauces. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery so we can make it right.

Return Process

• 1.
  Contact Customer Support

  Email our guest services team with your order number and a brief description of the issue regarding your perishable or non-perishable items.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and product to help us expedite your claim with the carrier.

• 3.
  Review and Approval

  Our team will review your request to determine eligibility for a replacement or refund, as we cannot accept physical returns of food products for safety reasons.

• 4.
  Resolution

  Once approved, we will process a replacement shipment or issue a credit to your original payment method within 3-5 business days.